Returns Policy

Orders eligible for a refund must be returned to our location within 14 days from date of delivery & must have a security ribbon attached to the product.

Orders not returned to us within the 14 days of delivery date will automatically receive a store credit if returned within 30 days.

All return shipping costs are at the expense and the responsibility of the customer.

Any paid shipping costs and/or duties & taxes are not refundable or reimbursed. Restocking fees may apply on all return for refund orders.

Items must be returned new, unused, and with all labels, garment tags & security ribbon still attached to permit a successful return.

Returns that are damaged, stained, washed or altered will not be accepted and will be sent back to the customer, at the expense of the customer.

Returns will not be permitted for final sale items, samples, custom made garments, paid packaging (e.g., care bags/gift boxes), socks, earrings, hair accessories, tanning products, bodysuits and undergarments/intimates for hygienic reasons.

Made To Order purchases can be returned for a refund, however, a production/restocking fee may apply.

When returning shoes, ensure that the shoe box, dust bag, plastic inserts, plastic sole protectors and packaging are returned in an undamaged and unused condition. It is recommended you try on shoes on a carpeted surface to avoid scratches/ damage on the soles.

Gift cards are non-returnable and non-refundable.

To return one or more items from your order, please follow the below-mentioned procedure, relative to your country/region:

1. Visit our returns portal here to initiate a returns request. Enter your order number and email address.

2. Select the item/s you wish to return and the reason for your return, along with photos if applicable.

3. Select your preferred method of return from the below.

RETURN YOUR ITEM PRIVATELY WITH A COURIER OF YOUR CHOICE +

OR

PURCHASE YOUR RETURN SHIPPING LABEL FROM US (LABEL PROVIDED ON APPROVAL) +

We recommend that you keep an eye on the tracking that is found on the return label, so that you can monitor the shipment of your package.

Any issue caused during the return journey of your item/s by the use of a private courier or a return label provided by Alamour the Label, will not be the responsibility of Alamour The Label. It is recommended that insurance be purchased with the return shipment in the event of loss, theft and/or damage to your return parcel. Please contact our customer care team directly to arrange payment for shipping insurance if you purchase a return label through us.

Your return may take up to 3 business days to be handled by our returns team. You will receive a confirmation email once complete.

Store credit can only be used online at our website, www.alamourthelabel.com. However, if you cannot find something that you love, the store credit can be transferred across to our sister website (upon request) www.anofficial.com.

Store credits:

• Cannot be transferred to another person or account.
• May not be purchased.
• Any purchase amounts that exceed the value of the store credit will require additional payment for the remaining balance due.
• Is valid for 12 months from the date of issue.
• Is provided in Australian Dollars. Amount will auto-convert to your currency for our international customers.
• All issued store credits will incur a re-shipping fee on the new order.
• Store credit must be used in full on the next purchase. The store credit will not apply if the cart value is under the store credit amount. Please contact customer care here to enquire about splitting your credit balance across multiple orders.

What is an ‘Instant Exchange’? Instead of waiting for your item to be physically received by us & having to go through all the return formalities before you can secure the size you want… we provide a premium service that allows you to place a new order for the size you want right now and we will deal with the return of your original item at a later date. This will allow the returns process to be much faster (especially if you are in a rush to get the exchanged item for a fast-approaching event). This service will also ensure that your intended exchange doesn’t sell out by the time we formally receive and process your return request for the original item. If you want the desired exchange faster, we can assist with this service, which is available to all of our customers.

In the event that you opt for an ‘Instant Exchange’, a processing fee as well as any physical shipping fee paid by Alamour to ship and/or return the item will be withheld from your refund total. These fees will be calculated and quoted on a case-by-case basis upon arrangement of your Instant exchange.

To prevent delays in the exchange process, we advise against adding discount codes to your new instant exchange order as they are not applicable on instant exchanges. If a discount code is used, your order will be refunded and you'll need to place a new order, which will slow down the process.

For more information regarding the Instant Exchange process, please contact our customer care team here.

We care about your purchase. Hence why all products purchased from us are individually inspected by experienced quality control specialists under camera supervision prior to your item/s being shipped. All orders will be accompanied by a ‘Garment Quality Check-List’. Further to this, your item/s are double-checked before it is finally wrapped and packaged by the designated shipping team.

In the event of an unexpected fault, Alamour is happy to provide a replacement or repair at no extra cost to the customer upon approval (within reason).

For all faulty claims, immediately lodge a return request and attach clear photos of the claimed faults on the product along with the ‘Garment Quality Check-List’ which was provided with your order.

Depending on the claim, any faults caused during the course of wearing the item/s may be void, all joint and moving parts are checked and tested prior to shipment.