Help

How can I prioritise the processing time for my order?
You must select & pay for the ‘Priority Processing’ option at the Cart page. This upgrade will bump your order to the top of the order processing queue. This will allow you to skip the 2-day processing time and have your order shipped within 1 business day (AEST) guaranteed*.

For USA & NZ customers, we offer free Priority Processing when you purchase our DHL Express shipping method on your order. **Business Day excludes weekends and public holidays that apply to QLD, Australia.

Are processing times different to shipping times?
Yes. Once your order has been packed and processed in the queue it then awaits to be shipped; delivery times then apply.

Please visit the Shipping & Delivery Times page for our available shipping methods & delivery times for your countries destination. You can find this page at the footer of the website. 

I need to change something on my order, how can I do this?
Yes, we can amend your order prior to having the order fulfilled and shipped. Please contact our customer care team as soon as possible, to ensure we have the change actioned.  

When will you ship my order?
Orders are processed and shipped Monday to Friday between 8:00am & 4:00pm AEST, excluding weekends and public holidays. If an order is placed after 11:00am AEST, it will be processed and dispatched the next business day.

During busy periods, processing times may take up to 3 business days. If your order is urgent, we suggest purchasing our Priority Processing option during checkout. 

Why was my order/ items within my order cancelled & refunded
Due to incorrect inventory levels, the item/s you ordered may become out of stock and no longer available, we promise these cases are rare. Our customer care team will attempt to contact you immediately – so we can offer an alternative style/size or refund the item/s or order. 

Can I cancel my order?
Yes, an order can be cancelled for a store credit or a refund prior to being shipped, the following restocking fees will apply. All cancellations will need to be approved by the management team. Please see our full cancellation fee & info policy here.

In-stock items: - Refund minus 10%
Pre-order items: - Exchange for an in-stock item or refund minus 10%
Made-to-order items: - If your gown has commenced in production, a refund minus 60%
- If your gown has not commenced in production, a refund minus 10%

What does shipped/ dispatched/ fulfilled mean? These 3 words have the same meaning. If you see either of these words on our website or by our customer care agents, it simply means your order has been shipped and it is on its way to you.

How do I know my order has been fulfilled/shipped?
Once your order is dispatched, an automatically generated email from our shipping carrier is sent to your email address containing the tracking information for your parcel. Furthermore, you will also receive a fulfilment email from our online store confirming the shipment of your order.

I didn't receive my order confirmation email?
Please ensure to check your junk/ spam folders in case our emails are not successfully being delivered to your inbox. Or, you may have misspelled your email address during the checkout process - if this is the case, please contact us to correct this.

What is the verification process for?
Occasionally orders purchased with a credit or debit card are flagged by our fraud analysis tool as medium or high risk based on location or payment characteristics. Our team will require the authorisation of the cardholder before dispatching the order to ensure the purchase is not fraudulent.  

You are responsible to act accordingly and reply promptly to all post-order verification requests. Alamour The Label will not be held responsible for any delays made by us or you (the customer) due to fraud-preventative measures.

Delays caused due to our 'verification request' email

You are responsible to act accordingly and reply promptly to all post-order verification requests (if applicable). Alamour The Label will not be held responsible for any delays made by us or you (the customer) due to fraud-preventative measures and/or address checks. Please ensure to routinely check your Spam/Junk folders in case these emails were not successfully delivered to your inbox.

How do you know what order/s to verify? & when do you conduct these checks?

Our 'Fraud Analysis' tools and special manual-verification training enables our verifications team to know what appears suspicious. It is only carried out when a risk appears.

What advantage does this do for me (the customer)? Someone may have stolen your payment details to place an order on our webiste. So, our verifications team at Alamour strives to minimise any risk of potential fraud from occuring by ensuring the payment is verified. We play our part to ensure all orders are legitimate.

Why did I receive an email to verify my order? Or to confirm my shipping address? Your order may be subject to a routine verification process and/or address-checks. In the event these post-order checks are initiated to you via email (soon after placing your order); your response is required before your order can be fulfilled.

Why do you need to do this when my payment was made successfully?
These checks are a duty of care which we owe our customers to minimise fraud & to ensure our website is fraud-free and safe for our customers and our company.

What if my address is incorrect?
You will need to contact our customer care team as soon as possible to amend your address before dispatch. If you provide an incomplete address, you will be contacted for the correct shipping address before we can dispatch your order.

We suggest monitoring your email inbox to ensure there are no delays with processing your order in a timely manner.

Do you ship worldwide?
Yes. We ship to most countries within the USA, Australia, NZ, UK, Canada, South America, Asia, Europe & Middle East.

We do not currently ship to these countries or regions;
Afghanistan, Ascension Island, Chatham Islands (New Zealand), Iraq, Kosovo, Palestinian Territories, Somalia,Tristan da Cunha, Ukraine 

Which countries do you ship too?

North & South America: USA/United States of America, Canada, Mexico.

Europe: Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Hungary, Ireland, Italy, Jersey, Latvia, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom.

Asia & Australasia: Australia, China, Fiji, Hong Kong, Indonesia, Japan, Macao, Malaysia, Philippines, Singapore, South Korea, Taiwan, Thailand, United Arab Emirates.

What if my delivery country is not provided within the list above?

We can still ship to you, however your order will incur a higher shipping charge. Simply, proceed to checkout and select your country from the drop-down list.

Do you provide free shipping?
Australian Customers:
(1 - 3 Business Days): We offer Free Express Shipping within Australia on orders $400.00 & over.
(3 - 6 Business Days): We offer Free Regular Shipping within Australia on orders $200.00 & over.
(Same Day Delivery): Within 50 kms of Brisbane CBD only.
(Click & Collect): Collection from our Woolloongabba location. 

USA Customers:
(2 - 4 Business days): We offer an upgraded DHL Express shipping service on all USA orders.
(3 - 6 Business days): We offer Free Express shipping on all USA orders $400.00 AUD & over.
(6 - 10 Business days): We offer Free Standard shipping on all USA orders $250.00 AUD & over.

NZ Customers:
(1 - 3 Business days): We offer an upgraded DHL Express shipping service on all NZ orders.
(3 - 5 Business days): We offer Free Express shipping on all NZ orders $400.00 AUD & over.
(4 - 8 Business days): We offer Free Standard shipping on all NZ orders $250.00 AUD & over.

Canada Customers: (3 - 5 Business days): We offer Free Express shipping on orders $450.00 AUD & over.

UK Customers (3 - 5 Business days): We offer Free Express shipping to the UK on orders $450.00 AUD & over.

All Other International Customers. Please use our shipping calculator found on our Shipping Info & Delivery Times page to refer to the exact shipping rates for your country. All other international customers may have a shipping fee applicable to their order at checkout, however free shipping is still offered to many countries in Europe, Asia & Middle East where a minimum spend amount is achieved.

Please refer to the dropdown tool found at the top of the Shipping Info & Delivery Times page. You will be able to select your shipping country in the drop-down tool located at the top of the page. Alternatively, you are able to search for it by typing in the field box.

What is the full import costs of my international order? 
All of our shipping fees and delivery times can be found on our shipping page here.

If your order meets the import threshold for your Country - Duties and Taxes may be added to your total amount upon checkout. For further information – please refer to the ‘Duties & Taxes Information’ drop-down below.

How do I know the shipping cost to me?

All of our shipping fees and delivery times can be found on our 'Shipping & Delivery Times' link found at the footer of the website. Or simply by visiting the following link.

 Please note that duties and taxes will be added to your shipping amount when at the checkout only if your order total is above your countries import threshold.

Where do you ship from?
Brisbane, Queensland, Australia


Do you offer a same-day delivery?
We offer same day delivery to Brisbane customers only. Our Same-day delivery option with GoPeople Courier is restricted to suburbs within 50km of the Brisbane CBD.

Same-day delivery orders must be placed before 12PM AEST. A physical address can only be accepted - No PO Boxes/Parcel Lockers. If the premises are unattended at the time of delivery, all same-day delivery parcels will either be left in a safe place (if available), or will be returned and a return to sender and re-ship fee will apply.

Can I pick-up my order?
We offer a free click & collect service from our Woolloongabba, Brisbane location - simply select the ‘Pick Up’ option upon checkout. Click & collect orders are ready within a minimum of 2 hours after order placement, you will be sent a ‘Ready for Pickup’ email, once your order is ready for collection.

Made-To-Order and Pre-Order items will be ready for collection as per the estimated date on the product page, at the time of order placement.

Collection times are strictly Monday to Friday between 8am - 4pm and must only be collected once you receive the ‘Ready for Pickup’ notification. The customer will be required to provide their valid ID and the order confirmation email.

If a collection is made by someone other than the recipient, they must provide their valid ID as well as the customers, to confirm authority to collect.

Do you ship to PO BOX or Military addresses?
We can only ship to PO BOX or military addresses via Australia Post. DHL Express is a courier service and requires a physical address for delivery.

 If an order with DHL Express contains a PO BOX or military address, our customer care team will contact you for a residential address or your order will be shipped with an alternative shipping method.

Do I have to pay additional import fees into my country?
Duties & Taxes may be collected at checkout and paid on your behalf to allow successful import clearance/ delivery of your purchase. If your order meets the import threshold for your country (outside of Australia) - Duties and Taxes may be added to your total amount upon checkout, therefore no additional charges apply at time of import and delivery.

However, if you have not prepaid Duties & Taxes at checkout – you may be requested to pay these to international customs, upon the import delivery to your country.

For example, USA customers have a high import threshold of $800 USD before taxes & duties are applicable to the order, and as such not charged upon checkout. If the order exceeds this amount, taxes and duties may be payable upon import into the country and must be paid to DHL Express before the order is delivered.

For your convenience, you can visit this duties and taxes calculator to estimate any additional costs relating to your purchase. These Import Duties & Taxes are unavoidable and are enforced by your country’s border protection laws.

What if I choose not to pay the requested import fees in my country? If you choose not to pay the applicable import Duties & Taxes fee, DHL Express will deem the parcel as ‘rejected’ and return the parcel to sender.

Once the parcel has been returned to us, the following charges will apply: 10% restocking fee for the item/s, shipping costs paid by Alamour The Label, including all DHL Express administration fees. These costs will be subtracted from your final refund amount.

As a customer outside of Australia, how do I determine the additional tax & duties fees (if any)? All other countries must refer back to their import threshold amounts and how much duties/taxes may apply. A guide for each country is provided here. For your convenience, you can also visit this duties and taxes calculator to estimate these additional costs relating to your purchase (if applicable).

For example, as per the guide via the links above, USA customers have a high import threshold of $800 USD before taxes & duties are applicable to the order. If your order exceeds this amount, taxes and duties will be payable at the time of import into your country.

If I live in Australia, am I subject to pay any additional Duties/ Taxes on my purchase? No. As Alamour The Label is based in Australia; our Australian customers WILL NOT attract any Customs Duties or additional Taxes. You only pay what you see at checkout.

If I return my item, will I get the full amount back in a store credit? No. Duties & Taxes are non-refundable as this is paid to customs on arrival of your item into the country. These fees are calculated and charged to you at the checkout so that you don't have to pay it on arrival into your country.

These costs cannot be waived and are warned at checkout and within the online store policy pages and shipping page. Additionally, customers are provided a courtesy reminder email, regarding these fees at the time of dispatch.  

What if I refuse my shipment due to these Taxes/Duties/Customs/Collection fees imposed on my shipment? In the event you refuse an international delivery due to the taxes/customs duties imposed on your shipment or for any other unforeseen circumstance; the following charges will apply: 50% re-stock fee plus any shipping costs paid by Alamour to ship the parcel to you. Return-shipping, formal clearance, and taxes & duties fees may apply if incurred.

Return Conditions & Guidelines:

- Orders eligible for a refund must be returned to our location within 14 days from date of delivery.

- Orders not returned to us within the 14 days of delivery date will automatically receive a store credit.

- All return shipping costs are at the expense and the responsibility of the customer.

- Any paid shipping costs and/or duties & taxes are not refundable or reimbursed.

- Items must be returned new, unused, and with all labels, garment tags & Alamour security ribbon still attached to permit a successful return.

- Returns that are damaged, stained, washed, or altered will not be accepted and will be sent back to the customer, at the expense of the customer.

- Returns will not be permitted for final sale items, samples, paid packaging (e.g., care bags/gift boxes), socks, earrings, hair accessories, tanning products, bodysuits and undergarments/intimates for hygienic reasons.

- When returning shoes, ensure that the shoe box, dust bag, plastic inserts, plastic sole protectors and packaging are returned in an undamaged and unused condition. It is recommended you try on shoes on a carpeted surface to avoid scratches/ damage on the soles.

- Gift cards are non-returnable and non-refundable. 

How long does it take to process my return request? All return requests will be actioned within 3 business days from the date of lodgement. Before we can approve your request, we require you to make payment for a returns label using our DHL Express courier. This will be provided in your return lodgement confirmation email, relating to your country of origin.

Alternatively, you are welcome to return privately using a courier of your choice. We will email you with our return address once your return lodgement has been made under this return method and approved. You can also contact our customer care to obtain this, once a return request is made.

What if I need a new exchange urgently? If you need an exchange item urgently and cannot wait until we issue a store credit as per our returns process – you can opt for our Instant Exchange process. 

Once you have initiated a return for your item, our customer care team will advise you to place a brand new order for the exchange item you require so that it is shipped to you immediately. Once we receive your original returned item in perfect condition – we can then process a refund for the item/s amount minus a shipping and processing fee. 

To prevent delays in the exchange process, we advise against adding discount codes to your new instant exchange order as they are not applicable on exchanges. If a discount code is used, your order will be refunded and you'll need to place a new order, which will slow down the process.  

If you receive free shipping on the exchange order – the new shipping fee will be removed from the total refund amount.  (Free shipping is only eligible on your first order.)

How much time do I have to return my item? We offer a full refund for your return if your item is returned to us within 14 days from date of delivery. If your return has exceeded this timeframe, you will be eligible to receive a store credit if your item/s is returned to us within 30 days from date of delivery.

Where do I return my item? Once you have lodged your 'Return Request', our returns team will review your request. Once approved, you will receive emails containing the return shipping address & further instructions on how to return your item: https://www.alamourthelabel.com/pages/returns-policy

How long does it take to receive a response regarding my return request lodgement? All return requests will be actioned within 3 business days from date of lodgement. Additionally upon approval, all returns will be processed within 3 business days of physically receiving your item. In total, please allow 5 business days at most for your return to be fully finalised.

How do I return my item? Visit our Returns Portal here, or through the 'Return My Purchase' link under the Customer Care dropdown in the footer of the website. 

Can I return or exchange final sale or sample items?
No, our final sale and sample items cannot be returned or exchanged.

Can I exchange my item?
We can process an exchange in the form of a store credit only. You can then use the store credit to purchase your new exchange item.

Can I get a refund if I don't like my item or just didn't receive it in time?
At Alamour, we want you to shop online with confidence. As such, we now offer returns for a full refund to give you peace of mind when finding your perfect dress for your next event. Additionally, we allow returns to be re-issued in the form of a store credit too if you wish to exchange to another size or item. Click here for more information on the returns policy.

We care about your purchase. Hence why all products purchased from us are individually inspected by experienced quality control specialists under camera supervision prior to your item/s being shipped. In the event of an unexpected fault, Alamour is happy to provide a replacement or repair at no extra cost to the customer upon approval (within reason). 

Why is my store credit not working?

A store credit may not apply at checkout for any of the following reasons:

1. You have entered unnecessary spaces, unaware of actually doing this. Backspace before the code and delete any entered spaces after the code.

2. Your store credit is not equal to or more than your store credit amount. We recommend adding extra items to your cart; or we can separate your store credit into two amounts.

 
3. You have entered other symbols/characters within the code. Ensure that only letters and numbers are entered. Nothing else. Your store credit is not equal to or more than your store credit amount. 

4. The email on the order is not the same as the email associated with your store credit. 

5. Your code may have expired. Contact us, so we can further assist.

My order has been returned – how long does it take to receive my store credit? Once your return has reached our warehouse, please allow up to 5 business days for our returns team to process your return and issue a store credit.

My discount code isn't working? Why? This could be due to any of the following reasons:

1. You have entered unecessary spaces, unaware of actually doing this. Backspace before the code and delete any entered spaces after the code.
2. You have entered other symbols/characters within the code. Ensure that only letters and numbers are entered. Nothing else.
3. Your code may have expired. Contact us, so we can further assist.

How do I use my store credit? Simply enter your unique store credit within the ‘Gift card or Discount Code’ field upon checkout. This will apply the discounted amount from your total.

How do I receive my store credit? You will receive your store credit (in the form of a unique coupon code issued to you by our returns team) when your returning item is in our physical possession and has been physically inspected and met our returning conditions.

What is a store credit? A store credit is an amount owed to you from us. For example, when you return an item to us, we return your money paid for the item in the form of a store credit.

Store credits are valid for 12 months from the date of issue and can only be used towards items - shipping costs are not included.

How is my store credit issued? Your store credit will be issued in the form of a code that will be emailed to you. Please check your email you provided us with including your spam / junk mail.

I am unsure about what size to choose.
The best way to recommend the correct size is to provide your bust, waist and hip measurements, we recommend having these done by a professional so that they are accurate. Our sizing guide provides a reference on sizing using body measurements and international size conversions.

Different fabrics will have different stretch and products may vary in sizing, this information can be found under ‘Fabric Content’ on every product page. We also add in the model’s measurements and height for reference.

We recommend contacting our customer care team prior to placing an order so that we can assist in suggesting a size that’s perfect for you.

Do you cater for petite sizing?
Most of our gowns are suitable for 5’4 & over, however, we have a range of floor length and midi dresses that can cater to shorter heights if preferred.  

Can I alter your gown design or create a custom gown?
Our sister website A&N Luxe Label has a range of Made-to-Order items that can be customised to suit your personal style! We can alter existing styles by changing the neckline or back, changing the colour, adding additional length and more.

We can also create a custom design as a one-off piece suited exactly for your event. Simply contact our customer care team with your design idea and we will be able to provide you with your unique purchase link.

What does Pre-order Mean?
Pre-order means that an item is not currently in stock and is yet to due to arrive to our warehouse. All pre-order garments will have an ‘estimated shipment date’ on the product page.

Are pre-order delivery dates guaranteed?
Pre-order dates are not guaranteed and delays may occur. Due to limited flights and customs holds courier delays may occur. As such, these dates are estimates only and are based on the current situation. Please take this into consideration when buying for your event. We recommend placing an order for a pre-order item at least 1 month after the estimated shipment date advertised on the product page to account for such delays.

How do I place an order for a pre-order item? You will proceed through the check out as usual & make full payment when making a Pre-Order. Your order will only be shipped upon arrival of the ordered Pre-Order item/s, which is as per the date suggested on the 'Product Page' or 'Product Title' at time of order placement.

What are the benefits of purchasing a pre-order item? The benefit of purchasing a pre-order item is that you will secure your size without risking the item becoming sold out shortly after we list it online. Demand can be very high on certain items & frequently they can sell out completely via Pre-Order before they physically arrive in stock.

When should I purchase a pre-order item? We only recommend placing an order for a pre-order item when your event (where you intend to wear your pre-order gown) is held at least 1 month after the estimated pre-order delivery date advertised on the product page.

What if I don't need the pre-order gown any more? In an event where the occasion dress is not required due to any unforeseen circumstances either by yourself or Alamour, cancellation of the Pre-Order may be permitted and a store credit or partial refund will be issued as per our online store policies.

My pre-order won't arrive in time, can I cancel & refund my order?
If you wish to cancel your pre-order we are happy to cancel the order for a full store credit which is valid for 12 months. Alternatively, we can exchange it to an in-stock item that can be shipped immediately, if your event date is sooner.

You can also cancel your pre-order for a partial refund in accordance with our Cancellation Policy.

What is a Made-to-Order Item?
Our Made-to-order items are gowns that are produced only once an order is made. The whole purpose of our made-to-order selection is to minimise carbon emissions and therefore we are more sustainable. We cater to a range of sizes and offer XXS to 9XL in this collection.

These items require production time and are dependent on the fabric and style, these will all be displayed on the product page and must be read and agreed to – prior to purchasing. You can find out more information on our Made-To-Order policy.

Can I cancel a Made-to-Order item?
If you wish to cancel an order for a made-to-order item, we can issue you a store credit which is valid for 12 months. Cancellations for a refund will incur the following restocking fees;

- If your gown has commenced in production a refund minus 60% will be issued.
- If your gown has not commenced in production, a refund minus 10% will be issued.

All refunds will need to be pre-approved by the management team. Please see our full cancellation fee & info policy here.

Can I see the prices in my country's currency?
When visiting the Alamour The Label website, you will be greeted by a popup where you can easily choose your local currency. The Popup recommendation is shown based on the detection of the visitor’s IP address. Alternatively, you can manually change the currency in the currency selector located at the bottom of our web page.  

For more information please visit our Payment Information Page, which is found at the footer of our online store. Please note, this service may not be available when checking out with one of our buy now, pay later options 

 Why has the price increased at checkout?
Our website can determine your location and will allow you to check out in your preferred currency, however, depending on your payment method, you may be required to pay in Australian dollars at times. By checking out in Australian Dollars the order total will change. Changing the currency does not mean you will pay more or less than previously advertised. Your bank statement will reflect the amount paid in your preferred currency, for the order made on our website.

If you would like to view the current currency conversion rates per country - you can find these on the XE website here.

Why are the website prices showing in AUD?
As we are an Australian based company, the default prices on our items may be set to Australian Dollars. You can, however, pay in your own country’s currency by selecting your currency in the available popup, or in the currency selector located at the bottom of our online store. 

How do I make payment in AUD (Australian Dollars) if I don't have an Australian bank account & I don't live in Australia? Your bank/financial institution linked to your chosen payment method (credit card, PayPal etc) will process the payment in your local currency. This will be reflected in your statement. This is automatic and all you need to do is select the ‘Pay Now’ button. 

How does your website know my currency? All prices displayed on the website will automatically change based on the selected currency from the dropdown. The Popup recommendation is shown based on detection of the visitor’s IP address. You can also manually 'select a currency' by clicking the dropdown displayed at the bottom of the website. A drop-down menu will appear which you can scroll down to view a list of the many currency options available to you. 

Can you provide me with an example of this currency conversion? For example, the $USD 172.00 that you see on your product page & your cart page is equivalent to the $AUD 249.00 that you see on your checkout page. This does not mean you are paying more, but simply making payment in AUD, and not in USD.

Why can't I see my Buy Now, Pay Later (BNPL) payment options at the checkout? If you are checking out in USD, CAD, GBP, Euros or NZD and wish to pay using one of our Buy Now, Pay Later options; you must select AUD from the currency selector located on the bottom left of website before the checkout page.

If you do not change the currency to AUD; you will not be able to view the BNPL payment options.

What 'Buy Now, Pay Later' options are available in my country?

Australia: ZipPay, Afterpay, Laybuy & Klarna

USA & Canada: Afterpay & Sezzle

NZ: Afterpay & Laybuy

UK: Layby & Clearpay

If you reside outside of these countries, we do not currently have Buy Now, Pay Later options available, however, we will endeavour to integrate these features into our website as soon as they become available.

For more detailed information regarding Buy Now, Pay Later options, click here.    

Are there any terms and conditions when using these payment methods? 
1. Minimum spend requirement is $100 AUD per order to be eligible to checkout successfully using Afterpay/ ClearPay/ Sezzle/ZipPay & LayBuy, and a minimum of $35.00 AUD for Klarna.

2. Buy Now, Pay Later payment providers will pay Alamour The Label in full for your purchase, and you as the customer will repay the total order amount in instalments to your chosen Buy Now, Pay Later provider.

3. If you choose to return your order, you will continue making your scheduled repayments to your Buy Now, Pay Later provider until the total order amount is completed. Our returns team will then issue you a store credit as per our returns policy.   

How does Buy Now, Pay Later work?

1. Choose your preferred provider at the checkout.
2. Quickly create an account using your existing debit or credit card.
3. Instant approval.

What are the benefits of Buy Now, Pay Later?

1. Depending on the arrangement with your BNPL provider; usually you will pay for your purchases over four simple instalments, due every two weeks.
2. Pay nothing extra when you pay on time.
3. No new card applications & instant approval online

How do I pay back my selected provider for my purchase?
Afterpay / ClearPay, Sezzle & Klarna - split your payments over four equal instalments due every fortnight. Nominate the card you want to use and automatic payments are scheduled for you.

Laybuy lets you receive your purchase now and spread the total cost over 6 weekly automatic payments, interest free.

ZipPay is an interest free payment solution that loans you up to $1,000.00 AUD with monthly term repayments.

How long does it take to receive a response to my email enquiry?
Our customer care team are available Monday to Friday 8am to 4pm AEST.

We endeavour to respond to all customer enquiries within 1-2 business days, during our opening hours (which excludes weekends & public holidays). During busy periods there may be an extended response time.

If you require an urgent response, we have a live chat option on our website during our operating hours.

Do you have a physical store?
Experience the elegance of our curated collections in person by securing a personalised viewing at our showroom in Woolloongabba, QLD. Located just a brief 5-minute drive from Brisbane CBD (Australia), our showroom offers the perfect setting for you to explore our garments.

To ensure an exclusive and attentive experience, we offer a 45 - minute appointment time. You can book an appointment here.

Please note, Pre-Order & Made-to-order items are unavailable for try-ons.

For larger groups such as bridesmaids or special events requiring extended time, please contact our dedicated customer care team at info@alamourthelabel.com for further assistance.

I received my item, but the colour doesn't look like the colour in the photo on the website?
Please note, the colour of the garments displayed on this website may differ to the true and actual colour of the physical garment. Even though we strive our very best to display the true colour of the garment as accurately as possible on our website, many factors can have an impact on the colour you view on your device's screen/monitor.

These factors are but are not limited to: Monitor/Screen Type, Device age & Type, Display Settings or Lighting within displayed content.

For more images/content please refer back to our official Instagram video clips/photos @alamourthelabel. Furthermore, you can refer to our customer Instragram @alamoursociety containing true images of our loyal customers wearing our garments.

How do I track my parcel? At time of shipment, you will receive x2 emails from us.

1. Fulfilment email containing your tracking number acting as confirmation of shipment for your order.

2. An additional informative email reminding you of your tax/duties implications on your parcel (if any) including additional tracking links relevant to your country.

You will also receive a seperate email from our shipping partner, confirming creation of your shipment. This email will also usually contain your tracking information.